Wow Laboratory Consulting helps small independent hospitality and tourism businesses WOW their clients and maintain a 5-star experience. We create tailor-made quality audits, customer experience strategies and customer service trainings, resulting in client loyalty, employees retention and higher profits. We bring our savoir-faire, expertise and passion to elevate your hospitality business!
Your clients leave satisfied but never WOWed with the experience, so you barely have return guests.
The turnover rate with your team is high. Employees aren’t clear about their responsibilities and oftentimes you find there is no standard of work, so your guests all have different experiences at your business.
You have varying reviews about your property, some are 5-stars and others are average. It’s hurting your presence online, especially on social media because the average or negative reviews take away from the positive ones.
You want to improve your online presence to have more revenue and a great first impression for potential guests.
I know in the ever-changing and competitive hospitality market, delivering on your customers’ demands is how you create a WOW moment.
A WOW experience, the WOW factor, needs to be consistent across every department, from direct customer-facing (front of house) to the greater public (vendors, visitors, and neighbours).
Imagine 5-star ratings, a loyal and satisfied team, and repeat guests who are so happy to share and refer their friends and family.
Hi, I’m Isabelle!
I’m a Customer Experience Designer with over 26 years in the hospitality industry in France, Croatia, Spain, French West Indies, Cyprus and across the world.
I’ve worked running my own property and rental management business, in hotels, tourism board offices, travel agencies, and destination management companies.
My vision is to raise the profile of the hospitality industry through a WOW formula – fundamental bases, unique customer service journey, and standard quality assurance procedures for employees to follow.
For any business involving contact with others, service is essential when it comes to winning clients, satisfying them, and retaining their loyalty. Service is actually one of the key differentiation factors among brands.
My mission is to create a WOW customer experience from the inside out for consistent 5-star ratings.
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.
Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!