Hospitality Consulting
for Independent
Business Owners
Wow Laboratory Consulting helps hospitality businesses WOW their clients and maintain a 5-star experience. We create tailor-made quality audits, customer experience strategies and customer service trainings, resulting in client loyalty, employees retention and higher profits. We bring our savoir-faire, expertise and passion to elevate your hospitality business!
Your custom formula to WOW your guests with successful branding, loyal employees, and 5-star ratings across the board.
Is your business suffering from a lack of returning and loyalty?
- Are guests leaving satisfied but not WOWed — and rarely coming back?
- Do you have procedures and service standards… that your team doesn’t consistently follow?
- Are you getting mixed reviews — 5 stars one day, average the next
- Are complaints coming in through calls, surveys, or online platforms?
- Is high team turnover affecting consistency and guest satisfaction?
- Are your online ratings dragging down your visibility and first impression?
If this sounds familiar, it might be time to reconnect with your team, realign your standards, and redesign the guest experience.
Enter the WOW customer experience...Your guide to achieving consistent results, revenue, and happy clients.
We know that in today’s ever-changing and competitive hospitality market, delivering on your customers’ expectations is the key to creating those unforgettable WOW moments.
But a WOW experience isn’t just about a smile at check-in — it needs to be consistent across every touchpoint. From front-of-house to back office, and from vendors to neighbours, every detail counts.
- Imagine consistent 5-star reviews.
- A motivated, loyal team that loves what they do.
- Happy guests who not only return — but recommend you to everyone they know.
That’s the power of delivering exceptional service, every day, at every level.
Ready to create your own WOW formula to enhance your customer experience?
Let’s work together in the Laboratory,
to create your unique WOW formula
Audits and Hospitality Consulting
The quality audits or mystery visits provide a fresh perspective on your business, along with actionable recommendations to enhance your client experience.
We also offer personalized consulting to help you address key challenges like digital transformation, eco-friendly practices, and employee well-being.
These services are ideal for hospitality businesses seeking practical solutions to assess strengths, identify areas for improvement, and remain competitive in a rapidly changing world.
Customer Service Trainings
A hospitality business is only as successful as its team.
Our training sessions equip your teams with the essential skills needed to deliver exceptional service, focusing on key areas such as service fundamentals, handling complaints, and effective communication.
Ideal for businesses looking to enhance team performance, these sessions provide practical strategies to maintain consistently high standards, ultimately driving improved customer satisfaction and loyalty.
WOW Signature Formulas
Our WOW Signature Packages are designed for hospitality businesses seeking full support and guidance to elevate their client experience and truly WOW their customers.
These comprehensive packages help you:
- Refresh your brand image
- Gain deeper insights into your client journey
- Train a professional, engaged, and loyal team
All leading to 5-star client experiences, increased customer retention, and a team that is as loyal and committed to your business as your clients are. Let’s create the WOW effect with every interaction, ensuring both your customers and employees become the best ambassadors for your brand.
Featured work
Contact
Contact us
Phone: +385 (0)99 42 42 242 or +33 (0)7 72 32 14 30
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
We also work with clients in the Middle East, like Turkey and Lebanon.
Contact us in English, French, Spanish, German, or Croatian – or all five, if you’d like!