You want to elevate your client experience so you can WOW your customers.
Imagine having a unique WOW formula that translates into a positive public reputation, increased social media engagement, and successful branding. This means higher revenue, better employee retention, and greater job satisfaction.
I understand the challenges of running a business in the competitive hospitality industry.
I’ve worked opening rental management companies in Croatia, restructuring customer service departments in Cyprus, and more. I know how you can be feeling…
- Overwhelm running the business, with no time to look at systems, operations, and branding with a fresh perspective… you don’t have time for new ideas because you’re tired.
- Chaotic busy-ness, without much time to dedicate to all parts of your business, meaning things aren’t up to your standard of excellence.
- Stagnant. You’re doing well, but you know you can do better. You’re looking for options to improve your business and give it the WOW factor.
- Frustrated trying to do everything, from legal work, social media, team hiring and training, and making sure your customers have a memorable experience.
Now, imagine saving time and energy by hiring the right customer relationship expert and consultant to create a custom WOW formula for your business. With this in place, you’ll be able to focus on what you do best and move your business to the next level.
I believe in constant learning, growth, and people,
which has led me to…
- Collaborate with international teams in hospitality across Europe, training employees to deliver exceptional service, fostering loyal guests, and attracting new customers through word-of-mouth—without spending on marketing.
- Develop structured processes for businesses like property rentals and boutique hotels, ensuring a smooth, professional experience for both customers and employees.
- Enhance online presence for multiple businesses by creating professional websites, compelling content, and engaging with client needs and inquiries—building trust and loyalty in the process.
- Implement successful procedures and standards across global hospitality businesses, driving revenue growth and reducing staff turnover.
Customer and Employee Experience Designer in the Hospitality and Tourism
Things I enjoy, in no particular order:
🌞 Summer family road trips – the independence, free time, unexpected discoveries, and a change of scenery all inspire me.
🌞 Aperitivo time for myself at the end of a productive day – outdoors in the summer or near the fireplace during winter with a glass of dry white wine.
🌞 Hiking – my not-so-secret secret to rejuvenate and re-balance from the active life.
🌞 Interior decoration with Hygge and Feng Shui – moving furniture, creating a new space at home and in the office, changing decor to match the seasons and colors, it makes me feel so good.
🌞 Taking care of myself – whether it’s an energizing yoga session, an absolutely blissful massage, or diving into a wellness workshop (hypnotherapy, crystal healing, mindset coaching, etc.) – these moments are like a breath of fresh air! They help me refocus and reconnect with myself, 100% every time!
Meet some of our partners:
I collaborate with trusted professionals and experts to ensure my clients receive the best possible experience. Here are a few of my valued partners, specializing in fields such as branding and communications, architecture, and wellness therapy.
Contact me
Phone: +33 (0)7 72 32 14 30
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.
Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!