Hospitality Consulting Case Studies

For Hospitality and Tourism Businesses

View examples of past hospitality consulting projects and case studies. Below are three separate case studies for a(n):

  • Boutique Apartment Hotel in Croatia
  • International Travel Agency
  • Rental Management Company in Croatia


These Hospitality Consulting case studies focus on our work in:

  1. Customer service experience in a Tourism Business
  2. Standards of Operations with the Customer Service Department
  3. Customer Strategy and Quality Assurance Support


Looking for something similar in your own Hospitality or Tourism Business? Contact WOW Laboratory Consulting via our email:

Customer Strategy and Quality Assurance

MirÓ Studio Apartments

The owners hired us for Quality and Customer Service Support. An area that is always evolving, we worked with the Client to provide quality assurance audits and ongoing team trainings to meet the clients’ growing expectations and uphold a standard of service and quality for the accommodation. 

Our goal was to continue providing accommodation, and open another section of the Small Boutique Apart Hotel with modern rooms with attentive personal and professional service, providing an authentic, unique stay for the clients in the area.

Customer Service Department

Kuoni Tour Operator

Kuoni was created in 1906 and had an excellent reputation with clients and the industry. As the company continued to grow throughout the years, their level of service and client satisfaction was not maintained in all operations. This was something the new General Manager was looking to regain when I was brought in as part of the team to make these changes.

The company’s highest priority and commitment was to uplift the customer journey and regain consistent 5-star experiences for each client.

Create an exceptional customer experience

Dubrovnik Chic Rentals

This was a new business, creating a rental management company focusing on boutique style holiday letting properties. They were looking to set-up the foundation of the company, from processes, branding, marketing, staff training, day-to-day operations, web design, and customer service relations. 

From the beginning, it was important for the company to offer a 5-star experience for their guests. 

Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.

Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!