Tailored Hospitality Consulting Services
Independent Hoteliers, Property Managers, Investors and Retailers
Feeling overwhelmed by the daily demands of your business? It’s easy to overlook the small adjustments that could lead to significant improvements.
We can all get caught in survival mode, so absorbed by day-to-day operations that there’s no time to pause, let alone explore new ideas or gain a fresh perspective.
With over 30 years of experience in:
- Customer service excellence
- Creating adaptable, effective procedures and standards
- Bringing a positive, open-minded approach to any challenge
I’ve crafted a suite of tailored, à la carte consulting services to tackle the unique challenges hospitality professionals face. These services are designed to help you overcome the daily hurdles of running a hospitality business—whether it’s delighting your guests, streamlining operations, boosting revenue, or building a glowing reputation.
I also offer personalized consulting to help you adjust to today’s realities: digital transformation, eco-friendly practices, and employee well-being.
Together, we’ll…
- implement clear, focused steps—practical actions that address your specific challenges and deliver measurable results.
Let’s transform your business with a practical, well-designed approach that turns challenges into opportunities for growth and success!
A La Carte
Hospitality Consulting Services
Tailored Hospitality Consultation
Not sure where to start or have specific questions about service standards, our Tailored Hospitality Consultation is designed for you! We’ll dive into your unique challenges, share best practices, and answer your questions. Together, we’ll create a customized action plan focused on your goals, ensuring you have clear next steps.
What We Do:
- Cover any questions you have on operations, service standards, or property updates.
- Offer expert advice to clarify your goals and set a clear direction.
- Develop a tailored action plan based on your specific challenges.
Expected Results: 🚀
You’ll walk away with a targeted strategy and practical steps to enhance your operations, address challenges, and improve guest satisfaction.
Ready to start enhancing your hospitality experience? Contact us today to schedule your personalized consultation!
Mystery Visit - Quality Audit
Gain a fresh, unbiased perspective on your operations with our Mystery visit & Quality Audit. By experiencing your property just like a guest, we evaluate everything from check-in to check-out, identifying both areas of improvement and highlights. Our detailed audit reviews service standards, cleanliness, and operational efficiency to ensure a consistently excellent guest experience.
What We Do :
- Conduct an anonymous assessment of your guest experience.
- Evaluate service standards, cleanliness, and operational procedures.
- Highlight opportunities for staff to leverage cross-selling techniques during guest interactions.
- Provide a comprehensive report with actionable recommendations.
Expected Results : 🚀
Receive clear, targeted insights to enhance guest satisfaction, improve operational consistency, and strengthen your brand reputation.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Curious to see your property through fresh eyes? Let’s schedule your Quality Audit!
Online Presence & Communication Audit
Your online presence shapes the first impression guests have of your brand. Our Digital Branding & Communications Audit ensures your digital identity is cohesive, impactful, and aligned with your brand values. We take a holistic approach, evaluating every detail—from your property’s photos and content to website usability and messaging clarity. By assessing guest interactions and responses to online reviews, we make sure every touchpoint reflects the quality and consistency your brand deserves.
What We Do :
- Review website usability, navigation, and visual elements to enhance guest experience.
- Assess digital communications for clarity, consistency, and alignment with brand identity.
- Analyze customer interactions and responses to online reviews.
- Offer suggestions for showcasing your services and promoting value-adding options online
- Provide actionable recommendations and highlight areas of strength.
Expected Results : 🚀
A cohesive online presence that builds trust, enhances customer satisfaction, and reinforces your brand’s reputation.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Want to strengthen your brand’s online presence? Reach out today to begin your Digital Branding & Communications Audit!
Customer Call Audit
The first inquiry call often shapes a guest’s impression of your business. Our Telephone Audit Service helps you make it count! We assess how effectively your team handles these crucial touchpoints, reviewing response times, customer service skills, and upselling techniques to ensure every call makes a positive impact.
What We Do :
- Measure response times and call-handling efficiency.
- Evaluate customer service skills, professionalism, and product knowledge.
- Assess upselling techniques to maximize every opportunity.
Expected Results : 🚀
Gain valuable insights into your team’s strengths and areas for improvement, ensuring each call adds value to the guest experience.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Elevate your customer service over the phone. Contact us to schedule your Telephone Audit today!
Employee Engagement, Well-Being, Inclusion, and Retention
Creating a positive, inclusive culture that retains your most dedicated team members is key to long-term success. Our Hospitality Employee Engagement, Well-Being, Inclusion & Retention service fosters a workplace where each team member feels connected to your mission, valued for who they are, and empowered to contribute. Through training, communication, well-being initiatives, diversity, inclusion, and recognition, we help create a cohesive environment that drives high performance and exceptional guest service.
What We Do :
- Assess employee satisfaction: Through surveys and interviews, we evaluate well-being, inclusion, and diversity.
- Develop training programs: Focused on communication, conflict resolution, cultural sensitivity, and fostering a supportive, inclusive workplace.
- Reinforce company values: Align your team with your mission through communication and initiatives that prioritize well-being and inclusion.
- Implement recognition systems: Celebrate achievements, promote well-being, and maintain high morale.
Expected Results : 🚀
- Lower turnover, a motivated team, and a workplace culture that embraces well-being, inclusion and drives exceptional service.
- Enhanced communication and a positive atmosphere that clients can feel, creating deeper connections and lasting impressions.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Build a culture where your team feels valued and empowered through well-being, inclusion, and diversity. Get in touch to start fostering engagement and retention today!Get in touch to start fostering engagement and retention!
Customer Experience Optimization
In hospitality, the guest experience is everything. We’ll work with you to enhance every aspect of the guest journey, from booking to check-out, with thoughtful touches and streamlined processes. By integrating real-time feedback systems, we can keep refining the guest experience.
What We Do :
- Map the guest journey and identify areas for improvement.
- Implement tailored personalization strategies to make every touchpoint memorable, fostering a sense of value and care in each guest interaction.
- Streamline guest interactions and touchpoints for a smooth experience.
- Integrate real-time feedback systems for continuous improvement.
Expected Results : 🚀
Guests who feel valued, resulting in higher satisfaction, repeat visits, and positive reviews.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Transform the guest journey into an unforgettable experience. Connect with us today to start optimizing your guest experience!
Hospitality Technology Transformation
Embrace technology without losing the personal touch! Our Hospitality Technology Transformation service introduces tools that streamline your operations and enhance guest interactions, all while keeping the experience warm and personalized.
What We Do :
- Conduct a technology audit of booking platforms, communication systems, and property management tools.
- Introduce user-friendly systems like guest apps, cloud platforms, and AI chatbots.
- Implement mobile check-ins, smart room access, and personalized guest communication.
- Provide hands-on training for a smooth transition.
Expected Results : 🚀
A modern, efficient operation that meets the expectations of today’s tech-savvy travelers while maintaining a welcoming, personal touch.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Ready to blend high-tech solutions with personal service? Contact us today to embark on the transformation journey !
Sustainable Hospitality Solutions
Today’s travelers are increasingly eco-conscious, and sustainable practices benefit the planet and your bottom line. Our Sustainable Hospitality Solutions help you implement green initiatives, from energy conservation to sustainable sourcing, that align with your brand’s commitment to protecting the environment.
What We Do :
- Sustainability Assessment & Strategy: Evaluate current practices and create a tailored plan.
- Resource Conservation: Implement energy and water-saving solutions.
- Waste Reduction: Minimize single-use plastics and enhance recycling.
- Sustainable Sourcing: Partner with local suppliers for eco-friendly products.
- Engage and train staff on sustainable practices, fostering a sense of purpose and encouraging guests to participate in your green initiatives.
Expected Results : 🚀
A greener, more efficient operation that resonates with today’s eco-conscious travelers and sets you apart as an industry leader in sustainability.
Pricing :
Our services are customized to fit your organisation’s needs. Pricing is available on request. Please contact us for a personalized quote.
Interested in going green? Contact us today to begin your journey toward Sustainable Hospitality Solutions!
Testimonials
” Everything went great, thank you so much for your help and support. I hope we can work together in the future and that tourism industry will get better soon.” Weronika Rapala, Biurorapala Conciergerie
Unsure which service best suits your needs?
Schedule a free call with me so we can discuss your hospitality consulting needs together:
Contact me
Phone: +33 (0)7 72 32 14 30
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.
Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!