But today, guest expectations are higher than ever. To meet—and even exceed—those expectations, you need:
🔸 A dedicated, professional team that’s always ready to deliver.
🔸 A well-trained team that understands your values and standards, creating unique moments and offering an unforgettable experience for every guest.
Training and integrating your staff—whether permanent or seasonal—takes time and energy.
My mission? To become your trusted partner, working closely with you to empower your employees at every stage of the client journey—from the first online search to the thank-you note after checkout.
The end result? A productive, empowered team that’s ready to exceed client expectations!
With over 30 years of experience working with diverse, multilingual teams, I understand how to build systems that boost morale, foster client loyalty, and deliver the WOW experience.
Your business thrives on people—both your clients and your team—and I’m here to help both flourish.
Let’s transform your team from productive to exceptional—ready to deliver the kind of service that keeps your clients coming back again and again!
Training course and workshops are available as half or full day intensives.
We recommend a maximum capacity of 12 people to create an effective learning atmosphere.
✓ Improve customer service through practical techniques and play roles.
✓ Enhance communication skills of each participant by focusing on active listening and responsiveness.
✓ Promote a positive corporate culture that values and inspires employees to fully engage in their roles.
Content :
The workshop covers several crucial aspects of customer relations, divided into different stages and key themes:
Expected Results :🚀
Designed for : Anyone involved in customer relations, from frontline staff to team leaders.
Pricing :
Customised to your needs. Feel free to contact us for more details and a personalized quote.
✓ Develop complaint management skills
✓ Transform complaints into opportunities for improvement
✓ Strengthen customer trust and loyalty
✓ Improve communication and active listening techniques
✓ Learn to defuse tense situations with confidence and empathy.
Content:
Expected Results : 🚀
Designed for :
This workshop is primarily aimed at professionals who are in direct contact with customers, as well as those involved in managing complaints and claims within the company
Pricing :
Customised to your needs. Feel free to contact us for more details and a personalized quote.
✓ Enrich your communication skills and transform the way you connect with your customers.
✓ Transform your interactions for greater impact and effectiveness, by learning to communicate persuasively and clearly.
✓ Strengthen your customer relationships enabling you to respond precisely to their needs.
✓ Master the art of professional communication and boost your confidence.
Content :
Expected Results : 🚀
Designed for:
Any professional in direct contact with customers or looking to improve their communication skills.
Pricing :
Customised to your needs. Feel free to contact us for more details and a personalized quote.
✓Exceeding expectations: Learn to identify and exceed customer expectations on a regular basis.
✓Creating memorable experiences: Using specific techniques to create moments of wonder with every interaction.
✓Develop lasting trust: Build and maintain trust with customers through consistency and reliability in service.
✓Foster customer engagement: Engage customers in ways that encourage loyalty.
Content :
Expected results : 🚀
Participants will acquire skills to:
Designed for:
Ideal for professionals in direct or indirect customer contact, including sales, support, and management teams. Also beneficial for companies looking to strengthen their customer service culture.
Pricing :
Customised to your needs. Feel free to contact us for more details and a personalized quote.
✓ Familiarisation with your establishment.
✓ Understanding the working environment and specific features of your business.
✓ Adopting the company’s values: aligning staff with your establishment’s values and culture.
✓ Mastery of operational procedures: learning SOPs (Standard Operating Procedures) to ensure optimum performance.
✓ Raising awareness of the challenges of customer relations: becoming aware of the importance of customer relations for the company’s success.
✓Review of customer service fundamentals: ensuring consistent and professional service quality.
Content:
Expected results : 🚀
Designed for :
This workshop is ideal for new seasonal or temporary staff joining your team.
Pricing :
Customised to your needs. Feel free to contact us for more details and a personalized quote.
” Isabelle était ma responsable dans le cadre de missions assistance client et audit qualité à l’étranger. Elle m’a été d’un très grand soutien. Son écoute, sa disponibilité et ses conseils m’ont permis d’être guidée en toute confiance dans l’exécution de mes missions. J’ai eu l’occasion de la voir défendre son équipe et ses idées avec ténacité.” Chrystel J.
Schedule a free call with me so we can discuss your hospitality consulting needs together:
Phone: +33 (0)7 72 32 14 30
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.
Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!