Customer Service Training Courses
Independent Hoteliers, Property Managers, Investors and Retailers
We help your team deliver WOW
You’re in hospitality because people matter — your guests and your teams. Today’s guests expect more: consistency, care, and attention at every touchpoint.
To meet those expectations, you need confident teams, clear standards, and smooth daily operations — even with seasonal staff.
We support you at every step, from onboarding to daily operations.
Let’s help your teams move from productive to exceptional — and deliver the kind of service that keeps guests coming back, again and again.
Discover our workshops below — all fully tailored to your organisation’s needs.
Customer Service Training Workshops
Training course and workshops are available as half or full day intensives.
We recommend a maximum capacity of 12 people to create an effective learning atmosphere.
The Fundamentals of Customer Service
The fundamentals of service revisited for an exceptional customer experience! Every interaction shapes your customer experience. This workshop strengthens essential service skills to ensure professional, consistent, and human interactions across all service environments.
We focus on :
First impressions: appearance, body language, tone of voice, listening
Respectful and courteous interactions
Proactive, solution-oriented attitude
Ethics, transparency, and professional integrity
Key results: Higher customer satisfaction, stronger loyalty, and confident teams delivering consistent, professional service
Who is it for? Hospitality professionals in direct contact with guests
Strengthen the foundations of your customer experience. Contact us to schedule your Fundamentals of Service workshop.
Calm the Storm: the Art of Handling Customer Complaints
Develop the skills needed to effectively manage customer complaints. Complaints are critical moments in the customer journey. This workshop helps teams handle dissatisfaction with confidence and empathy, turning complaints into opportunities to rebuild trust, improve service, and strengthen customer loyalty.
We focus on :
Understanding the role and impact of complaints in the customer experience
Communicating calmly and confidently in tense situations
Defusing conflict through empathy and active listening
Identifying root causes and delivering clear, appropriate solutions
Using customer feedback to improve internal processes
Key results: Complaints handled with professionalism and empathy, restored customer trust, stronger loyalty, and more confident teams managing difficult situations.
Who is it for? Hospitality professionals in direct contact with guests, including teams involved in complaint and claim management.
Turn complaints into opportunities for improvement and loyalty. Contact us to schedule your workshop.
From Good to WOW: Elevating Customer Experience
Learn how to exceed your customers’ expectations. Discover the keys to offering personalised, unforgettable experiences. Make every interaction a memorable and positive moment, strengthening customer satisfaction and loyalty.
We focus on :
Building a customer-focused culture where service excellence is everyone’s responsibility
Strengthening communication through active listening, empathy, and clear verbal and non-verbal interaction
Managing and exceeding customer expectations with intention and consistency
Creating meaningful “WOW moments” that leave a lasting positive impression
Key results: Enhanced customer experience, stronger loyalty, and teams capable of turning everyday interactions into memorable moments that drive long-term value.
Who is it for?Professionals in direct or indirect contact with customers, including sales, support, and management teams.
Create memorable experiences that customers remember and recommend. Contact us to schedule your workshop.
Onboarding Your Team
Set your teams up for success from day one.This workshop helps seasonal or temporary employees integrate quickly into your establishment, ensuring they are aligned with your values, operations, and service standards before opening.
What we focus on :
Understanding your establishment, its identity, and its values
Familiarisation with the working environment and specific features of your business
Learning key operational procedures (SOPs) for smooth daily operations
Raising awareness of customer relations and their impact on business success
Reviewing customer service fundamentals to ensure consistent, professional service
Key results: Faster integration of seasonal staff, consistent service standards, and teams aligned with your culture, operations, and customer experience expectations.
Who is it for? New seasonal or temporary staff joining your team.
Prepare your teams to perform with confidence from day one. Contact us to schedule your workshop.
Wellbeing, Mental Health and Emotional Intelligence
in collaboration with @SutraTransformation
Reclaim your energy at work. A revitalizing workshop designed to help professionals restore balance, boost well-being, and stay energized. It helps identify energy drains, adopt simple and effective tools, and build personal strategies to feel better, stay motivated, and perform at their best.
What we focus on :
Recognizing early signs of physical, mental, and emotional fatigue
Understanding what affects energy levels and how to protect them
Developing body awareness through simple, energizing routines
Improving mental clarity and focus with practical techniques
Strengthening emotional resilience in daily interactions
Creating a realistic personal action plan for long-term balance
Key results: Renewed energy and motivation, better stress and emotion management, stronger team connection, and practical tools for lasting well-being.
Who is it for? Professionals at all levels and across all work environments.
Support sustainable energy and well-being at work. Contact us to schedule a workshop.
Testimonials
” Isabelle était ma responsable dans le cadre de missions assistance client et audit qualité à l’étranger. Elle m’a été d’un très grand soutien. Son écoute, sa disponibilité et ses conseils m’ont permis d’être guidée en toute confiance dans l’exécution de mes missions. J’ai eu l’occasion de la voir défendre son équipe et ses idées avec ténacité.” Chrystel J.
Unsure which training workshop best suits your business needs?
Schedule a free call with us so we can discuss your hospitality consulting needs together:
Contact us
Phone: +33 (0)7 72 32 14 30 or +385 (0)99 42 42 242
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
We also work with clients in the Middle East, like Turkey and Lebanon.
Contact us in English, French, Spanish, German, or Croatian – or all five, if you’d like!