WOW Signature Formulas
for the Hospitality Industry
Independent Hoteliers, Property Managers, Boutique Owners, and Investors
Whether you want to…
- Structure and professionalize your business with simple, clear procedures, while building a reliable, engaged team that feels valued and supported in their work environment.
- Train your employees to deliver the WOW customer experience, ensuring a warm welcome, flawless service, and genuine care for every client.
- Refresh your brand image and embrace innovative eco-friendly and digital practices to stand out in a fast-evolving industry.
We’ll work on…
Bringing a fresh perspective by analyzing every step of the customer journey, identifying key touchpoints for improvement, and providing actionable steps to engage, empower, and care for your team.
Our goal? To give your business a real boost by implementing solutions that elevate both your team and your customers.
We’ll provide you with the essential tools to create a WOW factor in every interaction, addressing digital trends, employee well-being, and sustainability at every level of your organisation.
Let’s put on our lab coats and step into WOW Laboratory, so we can create a WOW formula together!
Ready to put your lab coat on to study and examine your own WOW formula?
Your WOW Factor is Only a Mixture Away
Business Refresh Formula
Objectives: Get a fresh look at your business! Step into the shoes of your customers and discover your business strengths and areas of improvements.
✓ Get an unbiased view of your business’s performance
✓ Develop a strategic improvement plan
✓ Receive specific feedback and take swift actions to enhance the client experience
The formula includes:
- Online presence audit
- Mystery call assessment
- Property and services evaluation
- Detailed report with pictures within 2 weeks
- Debriefing and action plan session
- 30-day implementation support
Who is it for?
- Ideal for those new to customer experience tracking
- Perfect for businesses committed to continual improvement
Expected results: 🚀
- Unlock valuable insights
- Elevate service quality
- Enhance customer satisfaction
Pricing and Service period:
- Service period: 1 month
- Pricing: Customised according to property size, location, and complexity
Client Delight Formula
Objectives: Take your business to new heights! Implement strategic actions aimed at creating customer satisfaction, elevating brand reputation, and fostering loyalty.
✓ Empower your team to deliver amazing experiences
✓ Enhance your online presence and reputation
✓ Develop a consistent brand message
The formula includes:
- Online presence audit
- Mystery call assessement
- Property and services evaluation
- Detailed report with pictures within 2 weeks
- Debriefing and action plan session
- Full day customer service training
- Monthly follow up
- 3-month implementation support
Who is it for?
- Businesses refining customer experience strategies
- Those dedicated to continuous improvement in client experience
- Organizations seeking external expertise to enhance team awareness and align efforts towards better customer service
Expected results: 🚀
- Get a clear perspective on your business performance
- Elevate client satisfaction
- Empower your team
- Surge in revenue
- Reinforce your reputation
- Gain a competitive edge
Pricing and Service period:
- Service period: 3 months
- Pricing: Customised according to property size, location, and complexity
Supreme CX Formula
Objectives: Uncover the path to success in putting your customers at the centre of everything you do! A roadmap for customer-centric businesses, the key to success.
✓ Empower your team to consistently deliver amazing service
✓ Enhance organizational efficiency
✓ Elevate your brand reputation
✓ Create an immersive and customer-focused atmosphere
The formula includes:
- Online presence audit
- Mystery call assessment
- Property and services evaluation
- Detailed report with pictures within 2 weeks
- Debriefing and action plan session
- 3 intensive customer service training workshops
- Procedures review
- Monthly follow-up and refresher training
- 6-month implementation support
Who is it for?
- New businesses seeking guidance
- Companies facing operational challenges
- Businesses prioritising customer experience in a changing market.
Expected results: 🚀
- Streamlining efficiency
- Fostering a professional environment
- Enhancing communication
- Boosting teamwork
- Increasing employee engagement
- Ensuring happiness for customers and employees
Pricing and Service period:
- Service period: 6 months
- Pricing: Customised according to property size, location, and complexity
Testimonials
” Isabelle est parfaitement au courant des tendances et est capable, sans une longue thérapie, d’analyser, de diagnostiquer et de trouver l’énergie, la force et les solutions pour que votre compagnie retrouve une santé vitale et créative rapidement. J’ai eu la chance de l’avoir dans mon équipe il y a quelques années et nous sommes toujours respectivement très émues en évoquant ces moments privilégiés. Isabelle inspire la gratitude, la confiance et la droiture”. Maria Couturier, CEO Klik Canada
Let’s create your WOW formula together!
Schedule a free call with me so we can discuss your hospitality consulting needs further.
Contact me
Phone: +33 (0)7 72 32 14 30
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.
Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!