In each of these WOW Formulas, we will break down how you can create your own ‘WOW Factor’, consistently, with each and every interaction, no matter what department.
Get a fresh look at your business!
Step into the shoes of your customers and discover your business strengths and areas of improvements.
The package includes:
This formula will give you an unbiased view on how your business performs from an expert’s eye, an empowered team providing concrete feedback to resolve issues, an action plan to improve, and quick actions to immediately improve the client journey.
You’ll have your own WOW Formula that can be implemented to directly WOW your customer experience.
Enlighten your customer journey to take your business to the next level, with strategic actions and steps to create customer satisfaction, an elevated brand reputation, and build customer loyalty.
The package includes:
The Client Delight Formula is for businesses who want to have actions to improve your organisational effectiveness, online presence, and consistent marketing communication.
Your team will have the tools to create a professional and welcoming environment, elevating your customers’ journey from when they first find you online to the last goodbye.
Breed a company culture centred on true hospitality and customer service.
The ultimate formula for creating a warm and welcome space for your team and guests, from beginning to end.
The package includes:
The Supreme Customer Experience Formula will give you
This formula is for businesses who want to create an unbeatable customer experience to dominate the industry – starting from understanding the key role of their employees and how that affects the client journey.
” Isabelle est parfaitement au courant des tendances et est capable, sans une longue thérapie, d’analyser, de diagnostiquer et de trouver l’énergie, la force et les solutions pour que votre compagnie retrouve une santé vitale et créative rapidement. J’ai eu la chance de l’avoir dans mon équipe il y a quelques années et nous sommes toujours respectivement très émues en évoquant ces moments privilégiés. Isabelle inspire la gratitude, la confiance et la droiture”. Maria Couturier, CEO Klik Canada
Schedule a free call with me so we can discuss your hospitality consulting needs further.
Phone: +33 (0)7 72 32 14 30
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
I also work with clients in the Middle East, like Turkey and Lebanon.
Contact me in English, French, Spanish, German, or Croatian – or all five, if you’d like!