Tailored Hospitality Consulting Services
Independent Hoteliers, Property Managers, Investors and Retailers
Feeling overwhelmed by the daily demands of your business? It’s easy to overlook the small adjustments that could lead to significant improvements.
With deep hospitality expertise, we assess your service and deliver clear, practical advice:
-
Fast, personalized diagnostic
-
Guest experience optimization
-
Support in digital tools, team well-being, and sustainability
Let’s transform your business with a practical, well-designed approach that turns challenges into opportunities for growth and success
Hospitality Consulting Services
Mystery Visit - Quality Audit
Gain a fresh, unbiased perspective on your operations with our Mystery visit & Quality Audit. By experiencing your property just like a guest, we evaluate everything from check-in to check-out, identifying both areas of improvement and highlights.
What We Do :
- Conduct an anonymous assessment of your guest experience.
- Evaluate service standards, cleanliness, and operational procedures.
- Highlight opportunities for staff to leverage cross-selling techniques during guest interactions.
- Provide a comprehensive report with actionable recommendations.
Key Results : Receive clear, targeted insights to enhance guest satisfaction, improve operational consistency, and strengthen your brand reputation.
Curious to see your property through fresh eyes? Let’s schedule your Quality Audit!
Online Presence Audit
Your online presence shapes the first impression guests have of your brand. Our Digital Branding & Communications Audit ensures your digital identity is cohesive, impactful, and aligned with your brand values.
What We Do :
- Review website usability, navigation, and visual elements to enhance guest experience.
- Assess digital communications for clarity, consistency, and alignment with brand identity.
- Analyze customer interactions and responses to online reviews.
- Offer suggestions for showcasing your services and promoting value-adding options online
- Provide actionable recommendations and highlight areas of strength.
Key Results : a cohesive online presence that builds trust, enhances customer satisfaction, and reinforces your brand’s reputation.
Want to strengthen your brand’s online presence? Reach out today to begin your Digital Branding & Communications Audit!
Customer Call Audit
The first inquiry call often shapes a guest’s impression of your business. Our Telephone Audit Service helps you make it count! We assess how effectively your team handles these crucial touchpoints, reviewing response times, customer service skills, and upselling techniques to ensure every call makes a positive impact.
What We Do :
- Measure response times and call-handling efficiency.
- Evaluate customer service skills, professionalism, and product knowledge.
- Assess upselling techniques to maximize every opportunity.
Key Results : gain valuable insights into your team’s strengths and areas for improvement, ensuring each call adds value to the guest experience.
Elevate your customer service over the phone. Contact us to schedule your Telephone Audit today!
Employee Engagement, Well-Being, Inclusion, and Retention
Creating a positive, inclusive culture that retains your most dedicated team members is key to long-term success. Our Hospitality Employee Engagement, Well-Being, Inclusion & Retention service fosters a workplace where each team member feels connected to your mission, valued for who they are, and empowered to contribute.
What We Do :
- Assess employee satisfaction: Through surveys and interviews, we evaluate well-being, inclusion, and diversity.
- Develop training programs: Focused on communication, conflict resolution, cultural sensitivity, and fostering a supportive, inclusive workplace.
- Reinforce company values: Align your team with your mission through communication and initiatives that prioritize well-being and inclusion.
- Implement recognition systems: Celebrate achievements, promote well-being, and maintain high morale.
Key Results : increased motivation, reduced absenteeism, and a significant reduction in staff turnover.
Get in touch to start fostering engagement and retention today!
Customer Experience Optimization
In hospitality, the guest experience is everything. We’ll work with you to enhance every aspect of the guest journey, from booking to check-out, with thoughtful touches and streamlined processes.
What We Do :
- Map the guest journey and identify areas for improvement.
- Implement tailored personalization strategies to make every touchpoint memorable, fostering a sense of value and care in each guest interaction.
- Streamline guest interactions and touchpoints for a smooth experience.
Key Results : Guests feel valued, leading to higher satisfaction, repeat visits, and positive reviews.
Connect with us today to transform your guest journey into an unforgettable experience.
Hospitality Technology Transformation
Embrace technology without losing the personal touch! Our Hospitality Technology Transformation service introduces tools that streamline your operations and enhance guest interactions, all while keeping the experience warm and personalized.
What We Do :
- Conduct a technology audit of booking platforms, communication systems, and property management tools.
- Introduce user-friendly systems like guest apps, cloud platforms, and AI chatbots.
- Implement mobile check-ins, smart room access, and personalized guest communication.
- Provide hands-on training for a smooth transition.
Key Results : an efficient and modern operation that delights tech-savvy guests while preserving a genuine, personal welcome.
Ready to blend high-tech solutions with personal service? Contact us today to embark on the transformation journey !
Sustainable Hospitality Solutions
Today’s travelers are increasingly eco-conscious, and sustainable practices benefit the planet and your bottom line. Our Sustainable Hospitality Solutions help you implement green initiatives, from energy conservation to sustainable sourcing, that align with your brand’s commitment to protecting the environment.
What We Do :
- Sustainability Assessment & Strategy: Evaluate current practices and create a tailored plan.
- Resource Conservation: Implement energy and water-saving solutions.
- Waste Reduction: Minimize single-use plastics and enhance recycling.
- Sustainable Sourcing: Partner with local suppliers for eco-friendly products.
- Engage and train staff on sustainable practices, fostering a sense of purpose and encouraging guests to participate in your green initiatives.
Key Results : A sustainable and efficient operation that attracts eco-minded guests while embracing a more conscious approach to hospitality.
Interested in going green? Contact us today to begin your journey toward Sustainable Hospitality Solutions!
Testimonials
” Everything went great, thank you so much for your help and support. I hope we can work together in the future and that tourism industry will get better soon.” Weronika Rapala, Biurorapala Conciergerie
Unsure which service best suits your needs?
Schedule a free call with us so we can discuss your hospitality consulting needs together:
Contact us
Phone: +33 (0)7 72 32 14 30 or +385 (0)99 42 42 242
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
We also work with clients in the Middle East, like Turkey and Lebanon.
Contact us in English, French, Spanish, German, or Croatian – or all five, if you’d like!