WOW Signature Formulas
for the Hospitality Industry
Independent Hoteliers, Property Managers, Boutique Owners, and Investors
Real transformation doesn’t happen by chance. It’s the result of the right mix: clear structure, empowered people, and a shared purpose.
We bring it all together with a formula built around:
Clarity – Simple, tailored procedures that bring consistency and peace of mind
People – A team that feels valued, confident, and aligned with your vision
Purpose – A service culture that reflects who you are and what your guests truly expect
This approach helps your team shine, your service stand out, and your business grow — naturally and sustainably.
So, let’s put on our lab coats and co-create your WOW formula — designed to elevate your people, your service, and your brand.
Your WOW Factor is Only a Mixture Away
Business Refresh Formula
Get a fresh look at your business! Step into the shoes of your customers and discover your business strengths and areas of improvements.
This formula includes:
- Full customer journey audit (online, phone, and on-site)
- Detailed report with photos within two weeks
- Debriefing session with a prioritised action plan
- One month of implementation support
Key benefits : Clear vision, elevated service, and increased customer satisfaction.
Duration & pricing:
- 30-day support
- Pricing tailored to your business size, structure, and location
Client Delight Formula
Enhance the guest experience, strengthen customer loyalty, and reinforce your brand reputation. Turn everyday interactions into consistent, memorable experiences.
This formula includes:
- Refresh Formula
- + one tailored customer service training workshop
- + monthly progress follow-up
Key benefits : Stronger teams, higher guest satisfaction, and a more consistent brand experience.
Duration & pricing:
- 3-month support
- Pricing tailored to the size, structure, and location of your business
Supreme Formula
Create a truly guest-centric organisation by embedding the guest experience into your culture, operations, and leadership. A strategic roadmap to align teams, processes, and service standards for long-term performance.
This formula includes:
- Refresh Formula
- + 3 customer service training workshops
- + a review and optimisation of procedures and service standards
- + monthly follow-up and refresher training
- + six months of hands-on implementation support
Key benefits: Aligned teams, efficient operations, and a consistently high-quality guest experience.
Duration & pricing:
- 6-month support
- Pricing tailored to the size, structure, and location of your business
Testimonials
” Isabelle est parfaitement au courant des tendances et est capable, sans une longue thérapie, d’analyser, de diagnostiquer et de trouver l’énergie, la force et les solutions pour que votre compagnie retrouve une santé vitale et créative rapidement. J’ai eu la chance de l’avoir dans mon équipe il y a quelques années et nous sommes toujours respectivement très émues en évoquant ces moments privilégiés. Isabelle inspire la gratitude, la confiance et la droiture”. Maria Couturier, CEO Klik Canada
Let’s create your WOW formula together!
Schedule a free call with us so we can discuss your hospitality consulting needs further.
Contact us
Phone: +33 (0)7 72 32 14 30 or +385 (0)99 42 42 242
Email: hello@wowlaboratoryconsulting.com
Serving clients across Europe, in Spain, Croatia, France, Belgium, Greece, Cyprus and more.
We also work with clients in the Middle East, like Turkey and Lebanon.
Contact us in English, French, Spanish, German, or Croatian – or all five, if you’d like!